Privacy Policy

A. Introduction

This policy applies to information collected through this website — enquiry and booking forms, our WhatsApp contact links, phone number, and our chat assistant. By using this website, you agree to the practices described here. If you do not agree, please do not submit personal information through this website; you may still contact us by phone.

B. Information We May Collect

Depending on how you interact with this website, we may collect:

• Full name
• Phone number and WhatsApp number
• Email address
• Preferred travel destination(s)
• Travel dates and number of travellers
• Messages you submit through enquiry or booking forms, or through our chat assistant
• Astrology or spiritual consultation details you voluntarily provide (for example, birth date, time and place)
• Technical information such as browser type, device type, approximate location and IP address
• Cookie and analytics information, where such tools are in use (see Sections F and G below)

Please avoid submitting highly sensitive personal information (such as government ID numbers, financial account details, or medical records) through ordinary website forms. Where such information is genuinely required, our team will collect it through a more secure, direct channel.

C. How Information Is Used

We use the information collected to:

• Respond to enquiries and share tour details or quotations
• Plan and coordinate pilgrimage tours
• Provide customer support before, during and after a yatra
• Communicate booking confirmations and travel information
• Provide a Jyotish or spiritual consultation, only where specifically requested
• Improve this website and our services
• Maintain security and prevent fraud or misuse
• Comply with applicable legal obligations
• Send promotional communication, only where legally permitted or where you have consented

D. WhatsApp, Phone & Third-Party Communication

Enquiry forms on this website open WhatsApp with your details pre-filled, so the information you submit is sent directly to our WhatsApp number and may also be mirrored into our internal enquiry system so our team can follow up. Contacting us through WhatsApp, telephone, or any other third-party messaging service is also subject to that provider's own privacy policy, which we do not control.

E. Payments

This website does not currently process online payments or store card, UPI or bank details. Booking advances and payments are arranged directly with our team through phone, WhatsApp or bank transfer. If we introduce an online payment gateway in the future, payment details will be processed directly by that provider under its own security standards, and this policy will be updated to reflect it — we will never claim to store payment card details unless we genuinely do.

F. Cookies

This website may use a small number of essential cookies required for basic functionality (for example, remembering that you dismissed a banner). At present, this website does not use analytics, preference or marketing cookies. If that changes, this section — and a "Cookie Settings" consent option where legally required — will be added before any such cookie is set.

G. Analytics

This website does not currently use Google Analytics or any other third-party analytics service. If we install analytics in the future, this section will be updated to name the specific tool and explain what it collects — we do not claim to use a tool unless it is actually installed.

H. Sharing of Information

Information may be shared only where necessary to fulfil your enquiry or booking, with:

• Hotels and dharamshalas
• Transport operators and drivers
• Local travel partners and guides
• Service providers who support our operations (for example, our website and communication tools)
• Legal authorities, where required by law or to protect our legal rights

Selling personal information is not part of our business model, and we do not sell your data to third parties.

I. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose it was collected — including to fulfil a booking, meet accounting and legal record-keeping obligations, resolve disputes, and enforce our agreements — after which it is deleted or anonymized.

J. Data Security

We use reasonable administrative and technical safeguards to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

K. Your Rights

Where applicable, you may request to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Request deletion of your information
• Withdraw consent for a specific use, where consent was the basis for it
• Opt out of promotional communication

To exercise any of these rights, contact us using the details in Section O below.

L. Children's Privacy

This website is not designed to knowingly collect personal information directly from children without appropriate parent or guardian involvement. Family and multi-generational bookings are made by an adult on behalf of the travelling group.

M. External Links

This website may link to third-party websites (such as maps, social media, or embedded content). Bharat Yatra Tour & Travels is not responsible for the privacy practices or content of those external websites.

N. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.